Refund Policy

1. Cancellation and Refund Eligibility

At AstroGuru, we understand that circumstances may change. Our refund policy is designed to be fair to both our clients and astrologers.

• 24+ Hours Before Appointment: Full refund of consultation fees if you cancel at least 24 hours before your scheduled session.
• Within 24 Hours: No refund will be provided for cancellations made within 24 hours of the scheduled appointment.
• No-Show: If you miss your appointment without prior notice, no refund will be issued.
• Late Arrival: Arriving late to your session does not extend the consultation time or qualify for a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact us at admin@spiritualastro.shop or call +91 7066422555
• Provide your booking ID and registered email address
• State the reason for cancellation
• Submit your request at least 24 hours before the scheduled appointment

3. Refund Processing Time

• Approved refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method used during booking
• You will receive a confirmation email once the refund has been processed
• Bank processing times may vary and are beyond our control

4. Astrologer-Initiated Cancellations

If an astrologer cancels your appointment:

• You will receive a full refund of your consultation fees
• Alternatively, you may choose to reschedule with the same or different astrologer at no additional cost
• We will notify you immediately via email and phone
• Priority rebooking will be offered to affected clients

5. Technical Issues

If you experience technical difficulties during your online consultation:

• Notify us immediately during the session via phone or email
• We will attempt to resolve the issue or reschedule your session
• If the issue cannot be resolved, you will receive a full refund or free rescheduling
• Technical issues on the client's end (internet connectivity, device problems) do not qualify for refunds

6. Service Dissatisfaction

We strive for complete customer satisfaction. However:

• Astrological consultations are subjective services based on ancient practices and interpretations
• Refunds are not provided solely based on disagreement with astrological predictions or advice
• If you have concerns about service quality, please contact us within 24 hours of your session
• We will review your case and may offer a complimentary follow-up session

7. Non-Refundable Items

The following are not eligible for refunds:

• Completed consultation sessions
• Digital reports or documents already delivered
• Promotional or discounted bookings (unless specified otherwise)
• Gift vouchers or prepaid packages (transfer to another person may be allowed)

8. Rescheduling Policy

• You may reschedule your appointment one time free of charge if done at least 24 hours in advance
• Additional rescheduling requests may incur a nominal fee
• Rescheduling is subject to astrologer availability
• To reschedule, contact us at admin@spiritualastro.shop

9. Payment Gateway Charges

Please note that payment gateway charges and transaction fees are non-refundable. These charges are deducted by third-party payment processors and are beyond our control.

10. Modifications to Policy

AstroGuru reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes indicates acceptance of the modified policy.

11. Contact Us

For refund requests or questions about this policy, please contact us:

• Email: admin@spiritualastro.shop
• Phone: +91 7066422555
• Address: Pune, India
• Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST